Delivery & Shipping

UK DELIVERIES

We use UPS for all UK deliveries. We endeavour to prepare your order and dispatch one working day after your order is placed (Monday to Friday). Please note during busy periods, dispatch times may vary. You should receive your order within 3-4 working days of dispatch.

All customers will receive a tracking notification upon dispatch, so you can track the progress of your order. We will use all reasonable endeavours to ensure these times are met but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions or events outside of our control.

If you do not receive your order within 5 working days from the date of dispatch, please contact us on + 44 (0)20 7499 7588 or email us at shoes@malonesouliers.com

INTERNATIONAL DELIVERIES

For all international orders, we use an airfreight service through UPS. For advice on the countries we deliver to please email us at shoes@malonesouliers.com.

We endeavour to prepare your order and dispatch one working day after your order is placed (Monday to Friday). Please note during busy periods, dispatch times may vary. You should receive your order within 3-4 working days of dispatch.

All customers will receive a tracking notification upon dispatch, so you can track the progress of your order. We will use all reasonable endeavours to ensure these times are met but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions or events outside of our control.

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be.

If you do not receive your order within 10 working days from the date of dispatch, please contact us on + 44 (0)20 7499 7588 or email us at shoes@malonesouliers.com

Orders placed on Friday after 2pm UK time will be fulfilled the following working day.

Our shipping costs and timings are as follows:

Country/Region

Service

Delivery Time

Price

United Kingdom

Standard Delivery

3-4 working days

£15.00

United Kingdom

Express Delivery

1-2 working days

£25.00

United States

Standard Delivery

2-3 working days

£35.00

Western Europe

Standard Delivery

3-5 working days

£15.00

Western Europe

Express Delivery

1-2 working days

£25.00

Eastern Europe

Standard Delivery

3-5 working days

£30.00

Eastern Europe

Express Delivery

1-2 working days

£50.00

Middle East

Standard Delivery

7-10 working days

£55.00

Middle East

Express Delivery

3-4 working days

£85.00

Lebanon

Standard Delivery

7-10 working days

£70.00

China & Far East

Standard Delivery

7-10 working days

£55.00

China & Far East

Express Delivery

2-3 working days

£90.00

 

Our third-party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.

If shipped internationally, the clearance procedures can cause delays beyond our original delivery estimates.

Due to strict Customs Regulations in Australia we are unable to dispatch anything that contains Citrus Peel or Wood to this country.

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