Customer Care

Customer Care

still need help?

Email us on the below:

customercare@malonesouliers.com

Delivery & Shipping

Country Service Estimated Timing Price
UK Standard Delivery 4 - 6 Working Days Free Shipping
UK* Express Delivery 2 - 3 Working Days £15.00
USA Express Delivery 2 - 3 Working Days $30.00
Canada Standard Delivery 5 - 7 Working Days £15.00
Mexico Standard Delivery 5 - 7 Working Days £35.00
Western Europe Standard Delivery 3 - 5 Working Days £8.00
Western Europe Express Delivery 1 - 2 Working Days £15.00
Channel Islands Standard Delivery 3 - 5 Working Days £40.00
Eastern Europe Standard Delivery 3 - 5 Working Days £30.00
Eastern Europe Express Delivery 1 - 2 Working Days £50.00
Middle East Standard Delivery 7 - 10 Working Days £25.00
Middle East Express Delivery 3 - 4 Working Days £40.00
Africa Standard Delivery 5 - 7 Working Days £55.00
Australia Standard Delivery 7 - 10 Working Days £50.00
China & Far East Standard Delivery 7 - 10 Working Days £55.00

Your order will be delivered duty paid and no additional VAT or equivalent tax should be payable.

Due to the ongoing situation in the Middle East, airspace and transport restrictions are currently impacting shipments across parts of the region. Our delivery partners have implemented contingency plans to ensure the continued movement of goods where possible, though some delays may occur.

At Malone Souliers, the safety of our partners and the secure delivery of your order remain our highest priority. We are closely monitoring developments and working to minimise any disruption.

For the most up-to-date information regarding your shipment, we recommend tracking your order using the link provided in your dispatch confirmation email, or contacting our Customer Services team for further assistance.

We endeavour to prepare and dispatch your order within one working day (Monday to Friday). Please note that dispatch times may vary during busy periods.

Orders placed on a Friday after 2pm UK time will be processed the next working day.

If you do not receive your order within 7 working days from the date of dispatch, please contact us at customercare@malonesouliers.com

All customers will receive a tracking notification upon dispatch, so you can track the progress of your order

UPS is our primary delivery partner, while Bartollini handles deliveries within Italy.

Due to strict Customs Regulations in Australia, we are unable to dispatch anything that contains Citrus Peel or Wood to this country.

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