Customer Care

still need help?

Email or call us on the below:

customercare@malonesouliers.com
+44 (0)20 7499 8990

Delivery & Shipping

A Note From Us

For a limited time only, we are offering free delivery worldwide.

Due to the ongoing situation surrounding Covid-19, deliveries may be a little slower than usual and we ask that you please allow an additional 7 working days shipping time. Please bear with us during this time, we hope to be back to normal very soon.

UK Deliveries

We use UPS for all UK deliveries. We endeavour to prepare your order and dispatch one working day after your order is placed (Monday to Friday). Please note during busy periods, dispatch times may vary. You should receive your order within 3-4 working days of dispatch.

All customers will receive a tracking notification upon dispatch, so you can track the progress of your order. We will use all reasonable endeavours to ensure these times are met but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions or events outside of our control.

If you do not receive your order within 5 working days from the date of dispatch, please contact us on + 44 (0)20 7499 7588 or email us at customercare@malonesouliers.com.

international Deliveries

For all international orders, we use an airfreight service through UPS. For advice on the countries we deliver to please email us at customercare@malonesouliers.com or check the table below.

We endeavour to prepare your order and dispatch one working day after your order is placed (Monday to Friday). Please note during busy periods, dispatch times may vary.

All customers will receive a tracking notification upon dispatch, so you can track the progress of your order. We will use all reasonable endeavours to ensure these times are met but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions or events outside of our control.

When ordering goods from our site for delivery outside the European Union, your order will be delivered duty paid and no additional VAT or equivalent tax should be payable.

If you do not receive your order within 10 working days from the date of dispatch, please contact us on + 44 (0)20 7499 7588 or email us at customercare@malonesouliers.com.

Orders placed on Friday after 2pm UK time will be fulfilled the following working day.

COUNTRY SERVICE TIMING PRICE
UK STANDARD DELIVERY 3 - 4 WORKING DAYS £6.00
UK EXPRESS DELIVERY 1 - 2 WORKING DAYS £15.00
USA STANDARD DELIVERY 2 - 3 WORKING DAYS £10.00
WESTERN EUROPE STANDARD DELIVERY 3 - 5 WORKING DAYS £8.00
WESTERN EUROPE EXPRESS DELIVERY 1 - 2 WORKING DAYS £15.00
EASTERN EUROPE STANDARD DELIVERY 3 - 5 WORKING DAYS £30.00
EASTERN EUROPE EXPRESS DELIVERY 1 - 2 WORKING DAYS £50.00
MIDDLE EAST STANDARD DELIVERY 7 - 10 WORKING DAYS £25.00
MIDDLE EAST EXPRESS DELIVERY 3 - 4 WORKING DAYS £40.00
CANADA STANDARD DELIVERY 5 - 7 WORKING DAYS £35.00
MEXICO STANDARD DELIVERY 5 - 7 WORKING DAYS £35.00
LEBANON STANDARD DELIVERY 7 - 10 WORKING DAYS £70.00
CHINA & FAR EAST STANDARD DELIVERY 7 - 10 WORKING DAYS £55.00
CHINA & FAR EAST EXPRESS DELIVERY 2 - 3 WORKING DAYS £90.00

 

Our third-party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held until such a time that they are able to deliver to you.

If shipped internationally, the clearance procedures can cause delays beyond our original delivery estimates.

Due to strict Customs Regulations in Australia we are unable to dispatch anything that contains Citrus Peel or Wood to this country.

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